Join Flik Hospitality Group—part of Compass Group—in Purchase, NY, as a Guest Relations Officer, where excellence in hospitality is more than a job—it’s a career. If you thrive in dynamic corporate environments, here’s what you need to know about this role.
Job Overview
An onsite, full-time position offering between $29.00 and $31.25 per hour. As a Guest Relations Officer, you’ll provide first-class reception services to Morgan Stanley clients and visitors, ensuring a seamless, welcoming experience. You’ll be stationed at 2000 Westchester Avenue, Purchase, NY.
Key Responsibilities
- Welcome clients and guests with warmth upon arrival.
- Greet VIPs following high hospitality standards.
- Manage check-ins for groups, guests, and employees.
- Utilize the Corporate Services FAQs to address queries about building renovations, Manhattan area, etc.
- Register visitors through the company system to issue visitor passes.
- Verify and update guest arrival lists to ensure accuracy.
- Escort guests when necessary.
- Interface professionally in person, via phone, and email.
- Maintain top-tier service during both peak and off-peak periods.
- Be knowledgeable about local attractions and services around New York City.
- Ensure the lobby desk area is neat and professional.
- Follow safety, security, and fire protocols diligently.
- Adapt to additional duties as necessary within a fast-paced environment.
Preferred Qualifications
- Ability to stand for extended periods; may include outdoor duty.
- Professional, polished demeanor—projecting a five-star image daily.
- Prior experience in hospitality (hotel or corporate front of house).
- Strong ability to multitask and prioritize in high-stress situations.
- Excellent oral communication and listening skills.
- Basic computer literacy and familiarity with office tech.
- Reliable, punctual, and committed to excellence.
- High discretion and confidentiality.
- 3–5 years of customer-facing experience in hospitality or corporate service.
- Flexible and willing to support conference operations at Morgan Stanley.
Schedule & Compliance
Work Monday through Friday, with overtime during client events. All staff must comply with Compass Group’s operational policies and safety standards. The company is committed to equal employment opportunities and welcomes applications regardless of background, with reasonable accommodations offered as needed.
Benefits and Overview
| Benefit Category | What’s Included |
|---|---|
| Healthcare | Medical, Dental, Vision, Life Insurance, Disability Insurance |
| Financial Security | Retirement Plans, Flexible Spending Accounts (FSAs) |
| Time Off & Wellness | Paid Time Off, Holidays, Health & Wellness Programs, Identity Theft Protection |
| Additional Perks | Pet Insurance, Commuter Benefits, Employee Assistance, Associate Discounts |
| Work-Life Support | Paid Parental Leave, Personal Leave, Discount Marketplace |
FAQs
Onsite, corporate reception setting serving Morgan Stanley clients within Compass Group’s Flik Hospitality office in Purchase, NY.
Yes—it’s preferred that you have 3–5 years of experience in hospitality or front-of-house roles in hotels or corporate environments.
Not guaranteed, but required during special events or demands for client support. The standard working schedule is Monday to Friday.
Yes. Flik welcomes applicants who require reasonable accommodations and supports compliance with equal opportunity guidelines.
