Le Pain Quotidien, part of Convive Brands, is looking for a Retail Sales Associate in New York, NY. This pivotal role blends customer service, café operations, and retail responsibilities to deliver a warm and seamless guest experience.
Key Responsibilities
- Provide friendly, attentive service throughout guests’ visits
- Anticipate guest needs and note preferences
- Prepare beverages for both retail and dining areas
- Bag, box, and stage to-go foods and pastries
- Complete sales transactions following cash-handling policies
- Maintain and refresh pastry displays throughout the day
- Be knowledgeable about all bakery, beverage, kitchen, and retail offerings
- Handle guest concerns with empathy and escalate when needed
- Perform opening, mid, and closing duties, including checklists and side work
- Keep restaurant spaces clean and organized per checklists
- Answer and take orders over the phone with proper etiquette
Required Qualifications
- 1–3 months of restaurant experience or related training
- Familiarity with POS systems (e.g., Toast) is a plus
- Flexible scheduling preferred
- Willingness to be cross-trained in different sections
- Ability to communicate in the primary language(s) of the work location
Perks & Benefits
- Hourly pay: $16.50 – $22.00, plus potential tips
- Health insurance coverage (company-contributed)
- 401(k) with up to 4% match after 90 days
- Paid time off accrual
- Pre-tax commuter benefits (where applicable)
- Team member discounts across Convive’s brands
Overview
| Category | Details |
|---|---|
| Company | Convive Brands (Le Pain Quotidien) |
| Location | New York, NY 10019 |
| Title | Retail Sales Associate |
| Pay | $16.50 – $22.00/hour (+ tips) |
| Employment Type | Full-time |
| Responsibilities | Customer service, POS operation, display, cleaning, phone orders |
| Qualifications | 1–3 months experience, POS familiarity, flexible, bilingual a plus |
| Benefits | Health insurance, 401(k) with match, PTO, commuter perks, discounts |
Why Work Here?
Convive Brands fosters an inclusive work environment and celebrates diversity. With a strong commitment to employee growth and guest satisfaction, the company offers competitive compensation and meaningful benefits. Starting at $16.50 – $22.00/hour, plus tips, this is a great opportunity for those beginning in café or restaurant roles.
FAQs
Schedules vary. While flexibility is preferred, the role includes opening, midday, and closing shifts based on business needs.
Tips are not guaranteed but are separate and may increase total earnings. The base rate is $16.50–$22.00/hour.
Prior restaurant experience (1–3 months) is preferred. Familiarity with POS systems like Toast is a plus, but not mandatory.
You become eligible for the 401(k) match after 90 days of employment.