Montblanc North America is hiring a Sales & Operations Manager based in New York, NY, with an annual salary range of $110,000–$120,000. This full-time role reports to the Key Accounts Director and plays a vital part in achieving sales targets across major department store partners like Bloomingdale’s, Saks, Neiman Marcus, and Nordstrom.
Key Responsibilities
Operations
- Oversee order processing for both in-store and drop-ship, ensuring efficient fulfillment and exception handling.
- Manage RTV processes in collaboration with partners, ensuring accuracy and compliance.
- Handle chargeback investigations and collaborate with finance and distribution to resolve issues.
- Maintain product listing integrity across platforms—ensure accurate descriptions, imagery, and catalog updates.
Sales & Strategy
- Lead merchandising efforts in-store and online; curate seasonal assortments aligned with Maison launches.
- Identify growth opportunities using inventory flow and brand ambassador engagement.
- Collaborate cross-functionally with marketing, visual merchandising (VM), training, and supply.
- Use data insights from sales and inventory KPIs to drive decisions and report results to the direct manager.
Role Profile & Qualifications
- Bachelor’s degree required, with a minimum of 5 years’ experience in luxury or fashion.
- Proficiency in Excel and SAP; well-versed with department store processes and financial metrics (e.g., OTB).
- Strong interpersonal and communication skills, with agility to adapt in fast-paced settings.
- Must be able to travel up to 25% of the time
Benefits Snapshot
- Health, dental, vision insurance
- 401(k) with employer matching
- Life insurance, disability coverage
- Flexible spending and health savings accounts
- Paid time off, wellness reimbursements, and employee assistance program
- Volunteer days to support local community engagement
Major Information
| Detail | Description |
|---|---|
| Position Title | Sales & Operations Manager – Department Stores |
| Location | New York, NY (Manhattan) |
| Salary Range | $110,000–$120,000 annually |
| Reporting To | Key Accounts Director |
| Core Focus | Order management, merchandising, strategic sales growth, cross-functional coordination |
| Required Skills | Excel, SAP, strong analytical and communication skills, department store retail metrics |
| Travel | ~25% travel to store locations |
| Benefits | Insurance, 401(k), wellness programs, time off, volunteer opportunities |
FAQs
You’ll manage Montblanc’s presence in department stores such as Bloomingdale’s, Saks, Neiman Marcus, and Nordstrom.
Yes—candidates need at least 5 years’ experience within luxury or fashion sectors.
Approximately 25% travel is required to manage in-store operations and cross-functional engagement.
Absolutely—benefits include wellness reimbursements, paid time off, employee assistance programs, and support for community volunteering.