Amkor Technology, Inc. is a global leader in outsourced semiconductor packaging and test services. Established in 1968, the company has grown into a strategic partner for major semiconductor firms, foundries, and OEMs worldwide, with operations spanning Asia, Europe, and the USA.
Position Summary
We are seeking a Customer Service Manager to join our San Jose, CA team. This hybrid role works closely with Sales Account Managers to support one of Amkor’s largest clients, ensuring seamless service delivery and proactive account management.
Key Responsibilities
- Oversee business metrics and performance indicators for assigned customer accounts.
- Manage SAP-related tasks, including QBRs, customer meetings, and revenue recovery.
- Handle RFQs, pricing issues, PO acknowledgements, invoice issuance, and maintain PO trackers.
- Conduct forecast and commitment analyses; monitor NREs, rebates, and monthly billing.
- Generate Sales Orders tailored to diverse group needs.
- Track inventory and provide updates on excess materials
Qualifications
Required:
- Bachelor’s degree in Business, Marketing, Finance, Economics, or related field.
- Minimum of 5 years’ experience in inside sales or customer service.
- Proficiency in MS Word, PowerPoint, Excel (including Pivot Tables, VLOOKUP).
- Excellent verbal and written communication.
- Flexibility to collaborate with teams across various locations.
- Strong organizational skills, attention to detail, and problem-solving capabilities.
Preferred:
- Experience in multinational manufacturing environments.
- Familiarity with SAP or other ERP systems.
- Experience using Salesforce or similar CRM.
- Knowledge of Lotus Notes is a plus.
Compensation & Location
- Salary: $90,000 – $120,000 annually, plus bonus potential.
- Location: Hybrid role based in San Jose, CA. Candidates must reside locally.
Diversity & Inclusion
Amkor is an Equal Opportunity Employer, committed to nondiscrimination based on race, color, ancestry, national origin, religion, disability, gender, age, veteran status, and other protected categories.
Overview
| Category | Details |
|---|---|
| Job Title | Manager, Customer Service |
| Company | Amkor Technology, Inc. |
| Location | San Jose, CA (Hybrid) |
| Salary | $90,000 – $120,000 + bonus potential |
| Education Required | Bachelor’s degree |
| Experience Required | 5+ years in customer service or inside sales |
| Key Responsibilities | SAP/RFQ/PO management, forecasting, inventory |
| Desired Skills | Excel (Pivot/VLOOKUP), communication, ERP/CRM |
| Work Arrangement | Hybrid (local to San Jose) |
| Employment Type | Full-time |
| Diversity Statement | Equal Opportunity Employer |
FAQs
No, this position is a hybrid onsite role in San Jose, CA. Candidates must reside near the local office
Strong alignment with required qualifications—such as robust experience in customer service, ERP proficiency, and analytical skills—can position candidates for the upper end of the $90k–$120k range.
Bonus potential is outlined, suggesting performance-based incentives in addition to base salary.
Preferred candidates include those with experience in multinational manufacturing environments, especially with ERP/CRM systems like SAP and Salesforce.