Location: New York, NY (Hybrid — mandatory 3 days/week in office)
Salary: $61,000 – $65,000 / year
Employment type: Full-time (Customer Experience / Support role)
Apply: via company site / Indeed listing.
Overview
Melio is hiring a Customer Experience Associate in New York City. This hybrid role (minimum 3 days/week in the NYC office) focuses on delivering exceptional phone, email, and live-chat support to small business customers.
Ideal candidates bring 2+ years of customer service experience, excellent communication, and calm multi-chat handling skills. The role pays $61k–$65k and includes benefits like medical, dental, vision, 401(k) matching, parental leave, and wellness perks.
Job Description
Customer Experience Associate
Company: Melio — New York, NY (Hybrid — NYC office, 3 days/week)
Salary: $61,000 – $65,000 per year
Start: August (hiring on an ongoing basis until filled)
About the role
We’re looking for enthusiastic Customer Experience Associates who are passionate about supporting small businesses. As a member of Melio’s Customer Experience team you’ll be more than a problem solver — you’ll help build the brand by delivering world-class, friction-free support across phone, email, and live chat.
This is a fast-paced startup environment where curiosity, empathy, and a customer-obsessed mindset matter.
Responsibilities
- Provide outstanding customer support via phone, email and live chat.
- Manage multiple chat conversations simultaneously while keeping a calm, empathetic tone.
- Collaborate with cross-functional teams to resolve product issues and escalate when needed.
- Document interactions and outcomes in the support platform.
- Identify trends in support requests and contribute to product improvement ideas.
Qualifications
- 2+ years of customer service experience supporting customers by phone and live chat.
- Strong written and verbal communication skills; ability to handle high-stakes financial transaction inquiries with confidence.
- Comfortable working in a startup environment and achieving key metrics.
- Experience with Zendesk is a plus.
- Bonus: experience supporting small business customers or prior startup/customer support experience.
Benefits
- Medical, dental and vision plans, HSA/FSA options.
- 401(k) matching and stock option opportunities.
- Parental leave, competitive vacation and time-off policies.
- Wellness programs, weekly food perks, and a collaborative office culture.
How to apply
Apply through Melio’s careers page (linked on the Indeed listing) or on Indeed — Melio accepts applications on an ongoing basis until the role is filled. This employer participates in E-Verify.
Major Information
| Field | Details |
|---|---|
| Job title | Customer Experience Associate |
| Company | Melio |
| Location | New York, NY (Hybrid; required 3 days/week in office) |
| Salary range | $61,000 – $65,000 / year |
| Employment type | Full-time |
| Start date | Hiring ongoing; starting in August (per listing) |
| Core channels | Phone, email, live chat |
| Minimum experience | 2+ years customer service (phone & chat) |
| Tools mentioned | Zendesk (preferred) |
| Benefits | Medical, dental, vision, HSA/FSA, 401(k) matching, parental leave, wellness perks |
| How to apply | Apply on company site or Indeed (apply button on listing) |
FAQs
This is a hybrid role based in New York City. The listing requires employees to be in the NYC office at least 3 days per week.
The posted salary range is $61,000 to $65,000 per year.
Melio asks for 2+ years of customer service experience supporting customers via phone and live chat. Experience with Zendesk and working with small business customers are advantageous.
Benefits listed include medical, dental and vision coverage (with HSA/FSA options), 401(k) matching, parental leave, paid time off, wellness programs, and office food perks.
